Terms of service

Terms of Service

1. Introduction

We are OutdoorHavens is a trading name of Aerobloc Ltd a UK registered company (16534098) with a registered office at 5 Brayford Square, London, United Kingdom, E1 0SG.

These Terms of Service ("Terms") govern all purchases from our website outdoorhavens.co.uk (the "Site"). By placing an order, you ("the Customer") agree to be bound by these Terms.

These Terms, alongside any other policies referenced (including our Delivery & Returns Policy, Refund Policy, and Privacy Policy), form the entire agreement between you and Aerobloc Ltd ("we," "us," or "our").

These Terms are governed by English law. In the event of a dispute, the English courts shall have exclusive jurisdiction.

2. General

All products are subject to availability
Prices and product descriptions may be updated without notice
We reserve the right to refuse service at our discretion
Display of products on our Site does not constitute a binding offer
We do our best to ensure products shown on our Site are available to order. However, availability is not guaranteed, and display on the Site does not constitute a binding offer

3. Product Information

We make every effort to display accurate product descriptions, specifications, and images. However, slight variations in colour or appearance may occur due to lighting, screen settings, or manufacturing updates.

All measurements and specifications are approximate. Most products require full or part assembly. It is the Customer's responsibility to ascertain this information prior to purchase should it be deemed a condition of purchase on the Customer's part.

Products are designed for outdoor use in typical UK weather conditions. Customers should follow all care and maintenance instructions provided.

4. Pricing

All prices displayed on our Site include VAT at the applicable current rates (where applicable) but exclude delivery charges, unless expressly stated otherwise.

Pricing Errors:

While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it.

If we are unable to contact you, we will treat the order as cancelled. If you cancel and have already paid for the goods, you will receive a full refund.

5. Orders

Orders are confirmed once payment is successfully processed
We reserve the right to cancel orders due to stock issues, pricing errors, or suspected fraud
You will receive an order confirmation email once your order has been successfully placed
By placing an order, you confirm that you are at least 18 years of age and legally able to enter into binding contracts

6. Payment

Payment can be made by any method specified on the website at checkout, including:

Credit/debit card
PayPal
Other payment methods as displayed

Payment must be received in full before goods are dispatched.

Title and Risk:

Title to any products ordered on this website shall pass to the Customer on delivery, provided that we have processed and received payment in full for the products.

Risk of loss and damage to products passes to the Customer on the date when the products are delivered.

7. Delivery

Please refer to our Delivery & Returns Policy for full details on delivery times, methods, and customer responsibilities.

Key Points:

Estimated delivery: 2–5 working days for most items
Free UK mainland delivery on all orders (unless otherwise stated)
Orders are dispatched from UK warehouses
Delivered via specialist courier or pallet delivery, depending on item size
Deliveries are made kerbside to the nearest accessible point
Couriers may contact you directly to arrange a convenient delivery date

Customer Responsibilities:

Customers must provide us with complete and accurate delivery address information, including the name of the recipient. We will not be liable for the delivery of an Order as a result of incomplete or inaccurate information provided.

Some couriers are unable to carry items through properties or into gardens. Customers may be required to assist with unloading. We recommend having two people available to receive larger items.

Delivery dates are estimates and may vary slightly during peak periods or due to weather conditions. If a delay occurs within our knowledge, we will make every effort to advise the Customer.

8. Cancellations

Before Dispatch:

Orders can be cancelled before dispatch at no cost. Once dispatched, cancellations are treated as a return and subject to our Refund Policy.

Please contact our support team as soon as possible if you need to cancel an order: support@outdoorhavens.co.uk

9. Returns and Refunds

Please refer to our Refund Policy for full details.

Summary:

You may return your item within 30 days of delivery
Items must be in original condition and packaging
Please contact us before returning an item so we can provide return instructions
Refunds are processed within 5–7 days of receiving and inspecting returned goods

For faulty or damaged items, please refer to our Delivery & Returns Policy.

10. Warranty

All products are covered by a 12-month warranty against manufacturing defects. For full details, please refer to our Warranty Policy.

11. Liability

Limitation of Liability:

OutdoorHavens is not responsible for damage caused by improper installation, misuse, or failure to follow provided instructions.

We are not liable for any indirect or consequential losses (including missed installation appointments, loss of earnings, or wasted time) connected to or arising from delays, returns, or refunds, except where otherwise required by law.

Nothing in these Terms limits or excludes our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded or limited under English law

12. Consumer Rights

Nothing in these Terms is intended to affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

For more information on your legal rights, contact your local Citizens Advice Bureau or Trading Standards office.

13. Data Protection

All customer information, including payment details, is subject to and in accordance with the UK Data Protection Act and GDPR. Such details are not passed to third parties nor used in unsolicited communication.

For full details, please see our Privacy Policy.

14. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: support@outdoorhavens.co.uk
Phone: +44 7944 927071 (WhatsApp support available)
Business Hours: Monday–Friday, 9am–5pm (UK time)
Response Time: Within 24 hours (Mon–Fri)

Company Details:

OutdoorHavens
Registered office: 5 Brayford Square, London, United Kingdom, E1 0SG